Helpdesk

FAQ 0

Getting Started 0

Web Content Filtering 2

• How to Install the iCT4 SSL Certificate for Sonicwall Filtering (Windows)
• iCT4 Web Reporting User Guide

Encryption 1

• Using DESlock+ Email Encryption with Outlook

Microsoft Office 1

• How to Repair Microsoft Office 2010/2013/2016

Registering with the helpdesk 1

• How to register with our helpdesk

MIS Sync 1

• Uploading Pupils to ParentPay from SIMS

Admissions 1

• Admissions Transfer File - Import

Assessment 4

• Error: The following Aspect(s) could not be imported and modified - Reason Conflict 7
• How to delete an assessment result
• Cannot import KS2 results into SIMS via a CTF
• Statutory Key Stage Assessment Collections: Summer 2018

Attendance 2

• List of attendance codes does not appear when clicking the Codes button
• Entering Attendance Code Y

CENSUS 2

• Autumn Census 2018 - Dates
• Summer 2018 Census Documentation

END OF YEAR 2

• End of Year - Detailed 2018-19
• End of Year - Summary 2018-19

REPORTING 3

• How do I import reports into SIMS .net?
• DfE FSM Ever 6 @ Spring Census 2017_RptDef
• DfE FSM Ever 6 @ Spring Census 2018_RptDef

FMS 0

GDPR - SIMS 0

Key Stage Data Collections 2

• Collection Deadlines June 2018
• Key Stage Collection - Contact Details

LATEST UPGRADE KNOWN ISSUES 0

Managing Users 1

• Re-set SIMS User Password

School Workforce 2

• SWC - 4100Q
• School Workforce 2018

Schoolcomms 2

• How to store contact details in SIMS for Schoolcomms import
• Parents cannot make payments for dinner money or trips

SIMS Activities 6

• DOB cannot be verified when registering
• Forgot the log in password for SIMS Activities
• User cannot register using their registration email
• User cannot sign in
• User has not received their registration email

See all 6 articles

SIMS Homepage 2

• Configuring and Using the SIMS Home Page
• Homepage refresh times and rates

SIMS ID 1

• SIMS ID Install Guide

SIMS Parent App 4

• When does SIMS Synchronize with Parent App\Parent App Lite?
• How do parents log in to SIMS Parent?
• User is unable to view Data Collection Sheet in SIMS Parent
• Updated Email Address not Showing in Admin Product

SIMS Teacher App 1

• SIMS Teacher App - Install Guide

SOLUS 3 1

• Upgrading SIMS, FMS and Discover

Hosted Sims 1

• Connecting to Hosted Sims