Helpdesk

FAQ 0

Getting Started 0

Web Content Filtering 2

• How to Install the iCT4 SSL Certificate for Sonicwall Filtering (Windows)
• iCT4 Web Reporting User Guide

Encryption 1

• Using DESlock+ Email Encryption with Outlook

Microsoft Office 1

• How to Repair Microsoft Office 2010/2013/2016

Registering with the helpdesk 1

• How to register with our helpdesk

School Workforce 1

• SWC - 4100Q

Assessment 3

• Error: The following Aspect(s) could not be imported and modified - Reason Conflict 7
• How to delete an assessment result
• Cannot import KS2 results into SIMS via a CTF

Attendance 2

• List of attendance codes does not appear when clicking the Codes button
• Entering Attendance Code Y

CENSUS 2

• Summer Census 2018 - Dates
• Summer 2018 Census Documentation

END OF YEAR 2

• End of Year - Detailed 2017-18
• End of Year - Summary 2017-18

REPORTING 2

• How do I import reports into SIMS .net?
• DfE FSM Ever 6 @ Spring Census 2017_RptDef

SIMS Activities 6

• DOB cannot be verified when registering
• Forgot the log in password for SIMS Activities
• User cannot register using their registration email
• User cannot sign in
• User has not received their registration email

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SIMS Homepage 2

• Configuring and Using the SIMS Home Page
• Homepage refresh times and rates

SIMS ID 1

• SIMS ID Install Guide

SIMS Teacher App 1

• SIMS Teacher App - Install Guide

SOLUS 3 1

• Upgrading SIMS, FMS and Discover

LATEST UPGRADE KNOWN ISSUES 0

FMS 0

Schoolcomms 2

• How to store contact details in SIMS for Schoolcomms import
• Parents cannot make payments for dinner money or trips

Key Stage Data Collections 2

• Collection Deadlines June 2018
• Key Stage Collection - Contact Details

Managing Users 1

• Re-set SIMS User Password